Questions about
MentionedBy AI.
Find answers about AI search monitoring, setup, plans, billing and how the platform turns generative answers into actionable brand intelligence.
Understanding the platform.
MentionedBy AI is an AI search analytics platform that tracks how brands appear in answers across ChatGPT, Perplexity, Gemini, Claude and other AI answer engines.
AI visibility measures whether your brand appears in relevant AI-generated answers, how prominently it is positioned and how consistently it is represented across models and questions.
The platform tracks visibility, average position, sentiment, answer content, competitor performance, citations and changes over time.
Yes. Plans that include custom questions let you monitor the exact discovery, comparison, reputation and buying-intent prompts that matter to your brand.
Yes. Citation intelligence shows the websites, articles, review platforms and communities referenced in tracked answers so you can identify source gaps and opportunities.
Getting started.
Choose a plan, add your primary brand, select the relevant market and competitors, then review or customize the questions MentionedBy AI will track.
Self-service onboarding can be completed in a few minutes. Agency and enterprise configurations may include a tailored setup process based on the number of brands, markets and reporting requirements.
Standard plans include weekly updates. Custom enterprise configurations can include daily updates and tailored service levels.
Yes. Agency and enterprise configurations can support multiple client brands, competitor sets and reporting requirements.
Account questions.
Yes. You can move to a different plan as your monitoring requirements change. Any billing adjustment will follow the terms shown during the plan change.
Plan limits vary by the number and type of AI models, tracked questions, competitors, update frequency and available onboarding or service options. The pricing page shows the current inclusions.
Refund eligibility is governed by the published Refund Policy. Review it before purchasing or contact the team if you need clarification about a specific billing situation.
MentionedBy AI handles account and usage data according to its Privacy Policy and applies access controls appropriate to the service.
See the Terms of Service, Privacy Policy and Refund Policy for the complete legal terms.
Still have a
question?
Tell us what you need to monitor and the team will help you choose the right setup.