1. Subscription fees
MentionedBy AI subscriptions are billed in advance for the billing period selected at checkout. Except where required by law or expressly stated in this policy, payments are non-refundable once a paid billing period has started.
Not using the Service, using fewer questions or models than the limits included in a plan, or cancelling partway through a billing period does not create a right to a partial or prorated refund.
2. Cancelling renewal
You may cancel a recurring subscription at any time through the available account or billing controls, or by contacting us. Cancellation prevents the next automatic renewal but does not ordinarily end access before the close of the already-paid billing period.
To avoid a renewal charge, cancellation must be completed before the renewal is processed.
3. Refund-eligible billing issues
We will review refund requests involving:
- a duplicate charge caused by a processing error;
- an amount charged that differs from the plan and billing cycle confirmed at checkout;
- a charge made after a cancellation was successfully completed before renewal; or
- another verified billing error attributable to MentionedBy AI or our payment process.
Please notify us promptly so the transaction can be investigated.
4. Service availability issues
If a material portion of the paid Service is unavailable for an extended period due solely to an issue within our control, we may provide a service credit, extension or refund at our discretion after reviewing the circumstances. Short interruptions, planned maintenance, third-party AI provider outages, model changes and features labelled beta or experimental are not normally refundable.
5. Annual plans and renewals
Annual plans are discounted in exchange for an annual commitment and are generally non-refundable after purchase or renewal. You may cancel renewal at any time and continue using the plan until the end of the paid annual term.
Where mandatory consumer-protection law provides a cooling-off or cancellation right, that right will apply.
6. Plan changes
Upgrades may take effect immediately and may result in a prorated charge or credit, depending on the billing system. Downgrades ordinarily take effect at the next renewal. Unused plan limits, promotional credits and trial access have no cash value and are not refundable.
7. Requesting a refund
Send refund requests to contact@mentionedby.ai within seven days of the charge, unless a longer period is required by law. Include the account email, transaction date, amount, invoice or transaction reference and a brief explanation.
We may request additional information needed to verify the account and transaction. Submitting a request does not guarantee approval.
8. Approved refunds
Approved refunds are normally returned to the original payment method. Processing times depend on the payment provider and financial institution and may take five to ten business days after approval. Currency-conversion differences, bank fees and third-party charges are outside our control.
9. Chargebacks
Please contact us before initiating a chargeback so we can investigate and attempt to resolve the issue. Fraudulent or abusive chargebacks may result in account suspension and recovery of reasonable costs, subject to applicable law.
10. Changes and contact
We may update this policy from time to time. Changes will apply prospectively from the date posted unless law requires otherwise.
Questions may be sent to contact@mentionedby.ai.